Terms and Conditions

JOLLY VEHICLE OPERATIONS LTD
Terms and Conditions of Business
Last updated: April 2026

MASTER TERMS AND CONDITIONS OF SERVICE

Jolly Vehicle Operations Ltd

1. DEFINITIONS & BROKERAGE STATUS

• The Company: Jolly Vehicle Operations Ltd (t/a Jolly Couriers) and all associated brands in Schedule A.
• Brokerage Status: The Company acts solely as a shipping broker and intermediary. We arrange carriage by engaging third-party Carriers; we do not physically transport goods and are a separate legal entity from the Carrier.

2. SERVICE & TRANSIT

• Quotes: Online prices are estimates. We reserve the right to adjust quotes if job specifications (address, vehicle, weight) differ from the booking.
• Transit: Begins when the Carrier takes possession and ends when tendered at the delivery address. Time is not of the essence unless agreed in writing.
• Loading: Customer must ensure safe loading/unloading facilities. Drivers provide "reasonable assistance" only.

3. PAYMENT TERMS

• Card Bookings: We place a pre-authorisation hold upon booking. Funds are captured only once a Carrier is confirmed.
• B2B Accounts: Balances are cleared via consolidated invoices. Payment is due within 30 days. Overdue amounts accrue interest at 8% above the Bank of England Base Rate.
• Surcharges: By booking, you authorise the Company to charge any card on file for waiting time or re-routing fees.

4. CANCELLATION POLICY

• Pre-Confirmation: Free cancellation; pre-authorisation released.
• Post-Confirmation: Once a Carrier is assigned (the “Confirmation Point”), the booking is binding. Cancellations incur a 100% charge of the quoted price, as the Company incurs immediate third-party costs.

5. WAITING TIME & SURCHARGES

• The first 15 minutes of loading/unloading are included.
• Delays exceeding this are charged at £30.00 per hour (pro-rated in 15-minute increments) plus VAT.

6. LIABILITY & INSURANCE

• Limit: Total liability for loss/damage is strictly capped at £250.00 per Consignment.
• High Value: Requests for cover exceeding £250.00 must be made in writing prior to booking.
• Exclusions: We are not liable for consequential loss (loss of profit, missed appointments, or spoilage).
• Force Majeure: No liability for delays caused by weather, traffic, or mechanical breakdown.

7. PROHIBITED GOODS

We do not accept cash, bullion, livestock, human remains, illegal goods, or Dangerous Goods (ADR) unless explicitly pre-agreed in writing.

8. DISPUTES & CHARGEBACKS

Customers must contact billing@jollycouriers.co.uk and allow 5 working days for investigation before initiating a bank chargeback. We reserve the right to recover costs for chargebacks raised in breach of this clause.

9. NON-SOLICITATION

Customers shall not directly engage any Carrier introduced by the Company for 6 months post-job. Breach incurs a fee of £1,500.00 or 30% of the Carrier’s annual earnings, whichever is higher.

10. JURISDICTION

Governed by English law; exclusive jurisdiction of the Courts of England and Wales.

SCHEDULE A: ASSOCIATED DOMAINS

These terms apply to all transactions via the following Jolly Couriers Network sites:

• jollycouriers.co.uk | bookacourier.online | emergencycourier.online
• londoncourier.online | thelondoncourier.uk | laptopcourier.co.uk
• norwichcourier.co.uk | birminghamcourier.co.uk | passportcourier.co.uk
• auctioncourier.co.uk