Terms and Conditions

JOLLY VEHICLE OPERATIONS LTD– TERMS AND CONDITIONS OF BUSINESS

1. DEFINITIONS AND STATUS

1.1 “The Company” means Jolly Vehicle Operations (trading as Jolly Couriers).

1.2 “The Customer” means the person, firm, or company booking the services.

1.3 “The Carrier” means the independent subcontractor, courier network member, or third-party haulier engaged by The Company to perform the physical transport.

1.4 Brokerage Status: The Customer acknowledges that The Company acts solely as a shipping broker and intermediary. The Company arranges the carriage of goods by engaging third-party Carriers. The Company does not physically transport the goods itself and constitutes a separate legal entity from the Carrier.

2. BOOKINGS AND SERVICE

2.1 Transit: Transit commences when the Carrier takes possession of the Consignment and ends when tendered at the delivery address.

2.2 Timeframes: Collection and delivery times provided are estimates only. While The Company will use reasonable endeavors to meet deadlines, time is not of the essence unless explicitly agreed in writing

.2.3 Loading/Unloading: The Carrier is not obliged to provide equipment (e.g., forklifts) or labour beyond the driver’s reasonable assistance. It is the Customer’s responsibility to ensure safe loading and unloading facilities exist.

3. PAYMENT TERMS3.1 Card Payments (Non-Account Customers):

• (a) Upon booking, The Company will place a pre-authorization hold on the Customer’s payment card for the full quoted amount. This is a reservation of funds, not a charge.
• (b) The funds will be fully captured immediately once a Carrier has been assigned and confirmed for the Booking.

• (c) If The Company is unable to assign a Carrier, the pre-authorization hold will be released, and no charge will be made.

• 3.2 Credit Accounts (B2B):

• (a) Account Balance: For approved Account Customers, the cost of each Booking will be added to the Customer’s account balance upon completion of the job.
• (b) Consolidated Invoicing: The account balance will be cleared via a consolidated invoice generated at the agreed interval (e.g., Weekly or Monthly).
• (c) Payment Terms: Payment of the consolidated invoice must be made in full within 30 Days (or such other term as agreed in writing) from the invoice date.
• (d) Interest: The Company reserves the right to charge interest on overdue amounts at 8% above the Bank of England Base Rate.

4. CANCELLATION POLICY

4.1 Free Cancellation (Pre-Confirmation):The Customer may cancel the Booking at any time before The Company has confirmed a Carrier assignment. In this event, no charge will be applied, and the pre-authorization hold will be released in full.

4.2 Post-Confirmation Cancellation (100% Charge):Once a Carrier has been assigned and confirmed (the "Confirmation Point"), the Booking is contractually binding. If the Customer cancels at any time after the Confirmation Point:

• (a) Card Customers: The Company will capture 100% of the quoted job price.
• (b) Account Customers: The full price of the booking will be added to the account balance.
• (c) This charge applies regardless of whether the Carrier has arrived at the collection point or is still in transit to it.

4.3 Acknowledgement: The Customer acknowledges that The Company incurs immediate costs with third-party Carriers upon Confirmation, and therefore the full fee is non-refundable once the Carrier is assigned.

5. WAITING TIME AND SURCHARGES

5.1 The first 15 minutes of loading/unloading time are included in the price.

5.2 Delays exceeding this period will be charged at £30.00 per hour (pro-rated in 15-minute increments) plus VAT.

5.3 The Customer authorizes The Company to automatically charge any credit/debit card on file for surcharges related to Waiting Time or Re-routing.

6. LIABILITY AND INSURANCE

6.1 Limited Liability: The Company’s total liability for loss or damage to a Consignment is strictly limited to £250.00 per Consignment, regardless of the actual value of the goods.

6.2 High Value Goods: If the Customer requires cover exceeding £250.00, they must notify The Company in writing prior to booking.

6.3 Exclusion of Consequential Loss: Under no circumstances shall The Company be liable for indirect or consequential loss, including but not limited to loss of profit, income, business, production downtime, or loss of goodwill.

7. PROHIBITED GOODS

7.1 The Company does not accept: Cash, Bullion, Precious Stones, Livestock, Human Remains, or Illegal Goods. The Company has the right to refuse any type of goods and cancel the booking without refund if the goods described are different to the goods that the carrier is expected to carry. 

7.2 The Company does not accept Dangerous Goods (ADR) unless explicitly agreed in writing.

8. NON-SOLICITATION

8.1 The Customer agrees that during the term of this agreement and for a period of 6 months after the last job, they will not directly engage, employ, or contract with any Carrier introduced to them by The Company

8.2 Breach of this clause will incur a recruitment fee of £1,500.00 or 30% of the Carrier’s estimated annual earnings, whichever is higher.

9. JURISDICTION These terms are governed by English Law and subject to the exclusive jurisdiction of the Courts of England and Wales.