Jolly Couriers Privacy Policy

Last Updated: 6th October 2025

Introduction Welcome to Jolly Couriers. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you use our website, jollycouriers.co.uk, and our courier services.

1. Who We Are Jolly Couriers is the Data Controller responsible for your personal data. Our contact details are:

  • Company Name: Jolly Vehcile Operations

  • Email: felix@jollycouriers.co.uk

  • Phone: 07340 500641

2. The Data We Collect We may collect, use, and store different types of personal data about you. This includes:

  • Identity Data: Your first name, last name, and title.

  • Contact Data: Your billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Payment details for our services. Note: We use a third-party payment processor, and we do not store your full payment card details.

  • Transaction Data: Details about payments to and from you and other details of the services you have purchased from us.

  • Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

  • Usage Data: Information about how you use our website, products, and services.

  • Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences. This also includes records of our correspondence with you, such as inquiries or complaints.

  • Consignment Data: The name, address, and contact information of the person sending or receiving a parcel, as well as details about the contents of the item.

3. How We Collect Your Data We use different methods to collect data from and about you, including:

  • Direct Interactions: You provide us with your data by filling in forms on our website or by corresponding with us by post, phone, email, or otherwise. This includes data you provide when you:

    • Place an order for our services.

    • Subscribe to our newsletter or marketing communications.

    • Enter a competition, promotion, or survey.

    • Give us feedback or contact us with a query.

  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources. For a courier business, this may include information from a sender who is using our services to send a parcel to you.

4. How and Why We Use Your Data (Lawful Basis) We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To perform a contract with you: This includes processing your personal and consignment data to fulfill our courier services, manage your account, and process payments.

  • Where it is necessary for our legitimate interests: This allows us to improve our services, grow our business, and inform our marketing strategy. This includes analysing how customers use our services and personalising your experience on our website.

  • Where we have a legal obligation: This may include sharing data with authorities if required by law.

  • With your consent: We will rely on your consent to send you direct marketing communications via email or text message. You have the right to withdraw this consent at any time.

5. How We Share Your Data We may have to share your personal data with the following parties:

  • Internal Third Parties: Other companies within the Jolly Couriers group acting as data processors.

  • External Third Parties: These are trusted suppliers and service providers who process data on our behalf to help us provide our services. For a courier service, this may include:

    • Payment processing providers.

    • Third-party couriers or delivery partners.

    • IT and system administration providers.

    • Professional advisers, including lawyers, bankers, auditors, and insurers.

    • HMRC, regulators, and other authorities.

  • Other Third Parties: We will not sell your personal data to any third parties for their direct marketing unless we have your express consent.

6. Data Security and Retention We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights Under UK data protection laws, you have rights in relation to your personal data. You have the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request the restriction of processing of your personal data.

  • Request the transfer of your personal data.

  • Withdraw consent to marketing at any time.

To exercise any of these rights, please contact our Data Protection Manager using the contact details provided in Section 1.

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The most current version will always be available on our website.

9. Complaints If you have any concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.